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The management of poor performance in nursing and midwifery: a case for concern.

机译:护理和助产士中不良表现的处理:一个值得关注的案例。

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摘要

Aim(s) - To examine the evidence of how poorly performing nurses and midwives are managed in the UK NHS Background – There is little evidence about poor performance and its management in nursing and midwifery literature. Method(s) – The scoping study comprised a literature search, analysis of recent Nursing and Midwifery Council data and a day’s observation at NMC fitness to practice hearings. Results – Nurses and midwives are the clinical groups most likely to be suspended from work in the NHS; NHS Trusts do not report data on suspensions therefore no statistics exist on numbers, reasons for suspensions, managerial processes, gender, area of work, or ethnicity of those suspended; the few major research projects identify variable management practices regarding poor performance, the significant financial cost to the NHS and the personal cost to those suspended; there is some evidence that inexperienced, poorly trained, or poorly supported managers use suspension inappropriately. Our day of observation supported this.\udConclusion(s) – There is a need for more robust data gathering and research in the field of NHS managerial practice.\udImplications for Nursing Management – Managers should refrain from adopting punitive forms of performance management. Both frontline staff and management need better training and support for dealing with poor performance.
机译:目的-在英国NHS中检查表现欠佳的护士和助产士的管理证据。背景–在护理和助产士文献中,关于绩效不佳及其管理的证据很少。方法–范围界定研究包括文献搜索,对最近的护理和助产士理事会数据的分析以及在NMC进行听证会的一天的观察。结果–护士和助产士是最有可能在NHS暂停工作的临床人群; NHS信托不报告有关停职的数据,因此不存在有关停职人数,停职原因,管理流程,性别,工作领域或种族的统计数据;少数几个主要研究项目确定了绩效不佳,NHS的巨额财务成本以及被停职者的个人成本等可变管理实践;有证据表明,经验不足,训练有素或管理不善的经理不当使用了停职。我们的观察日对此表示支持。\ ud结论–在NHS管理实践领域中需要进行更强大的数据收集和研究。\ ud对护理管理的意义–管理者应避免采用惩罚性的绩效管理形式。一线员工和管理层都需要更好的培训和支持,以应对绩效不佳的问题。

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